This HP Service Plan extends coverage for your HP product beyond the original factory warranty. The plan includes telephone technical support, remote diagnostic services, and hardware replacement during the extended coverage period. [1] Features: - Compatibility: HP MFP - HP segment: Business/Enterprise - Number of years: 3 - Phone support: Yes Supplier features: - Care Pack type: Electronic - Coverage details: Standard workdays - 9 hours - Coverage period (months): 36 - Duration: 3 years - Logistics options: Customer ships defective, courier ships replacement - Place of service: Offsite - Response time: Exchange shipped within 4-7 business days - Service method: Standard unit exchange - Support type: Exchange - Warranty coverage: In warranty - Warranty type: S Vendor information: - Brand Name: Hewlett Packard Enterprise - Homepage: http://welcome.hp**/country/us/en/prodserv/printer-computer-accessories.html - Warranty: 1 - Product.Details.Specifications.Level1: Server, Computer & Printer Parts - Product.Details.Specifications.Level2: Software & Licenses - Product.Details.Specifications.Level3: Warranty & Support Extensions