EBay If you have any queries regarding this item please do not hesitate to send us an eBay message BEFORE purchase, and we will do our best to help you. Messages can take between 24-72 hours to respond depending on day & type of query. All Used & Refurbished Products Fully Tested IMEI & Serial Checks Carried Out 13 Years On The High Street 6 Month RTB Warranty* PAYMENT PAYMENT TO BE MADE WITHIN 72 HOURS OF OFFER BEING ACCEPTED Cancelling Your Purchase: Please request a cancellation using the link on the purchase history as soon as possible. If your item has already been dispatched we may not be able to cancel your order. Retracting Offers: Any unwanted offers MUST be retracted. You can retract the offer yourself by clicking 'retract' on the offer page, alternatively please message us requesting to cancel your offer. SHIPPING We offer free UK shipping on most items. Most items will be sent via Royal Mail. Larger items will be sent via UPS or ParcelForce. This will vary depending on the item so please check the shipping details at checkout. RETURNS Trust & Experience Guarantee All of our items go through a rigorous testing procedure before we buy them in. ALL CUSTOMERS must provide Photo ID & proof of address, we also take a photo of the seller and a receipt (where applicable) before buying anything in from the customer. We run all serial numbers through a global police database. We have been trading in used and refurbished goods (as well as new items) for over 12 years. You can be rest assured that our items have a clean history (not lost/stolen) and are NOT broken/damaged/returned stock. We offer 30-day returns on all items apart from faulty items and certain items (perishables, customised items etc). All new items must be returned in the original condition in which they were sold (e. G. Packaging unopened and unused). *All refurbished & used items come with a 6 month warranty as standard. Please keep your eBay invoice handy as you will need this for any warranty claims after the original 30 days. Warranty excludes broken/cracked glass/screens/exteriors; damaged or bent charging ports; water damage; insurance claim/block; wear & tear; misuse of item; perishables; anything excluded from returns policy