Social Media For Government Services

This Book Highlights State-of-the-art Research, Development And Implementation Efforts Concerning Social Media In Government Services, Bringing Together Researchers And Practitioners In A Number Of Case Studies. It Elucidatesnbsp;a Number Of Significant Challenges Associated With Social Media Specific To Government Services, Such As: Benefits And Methods Of Assessing; Usability And Suitability Of Tools, Technologies And Platforms; Governance Policies And Frameworks; Opportunities For Services; Integrating Social Media With Organisational Business Processes; And Specific Case Studies. The Book Also Highlights The Range Of Uses And Applications Of Social Media In The Government Domain, At Both Local And Federal Levels.